Personalisation Terms and Conditions

At Atelier Eli Créations, our products are prepared and personalised to order, according to the individual requirements of each customer.

These terms govern the design, review, approval and production process for personalised items, without prejudice to consumers' statutory rights.

1. Information Provided by the Customer

To personalise a product, customers may provide names, text, dates, photographs, images, logos, colours or other instructions, depending on the available options.

Customers must check that the information provided is accurate and that they have the necessary rights or permissions to use any content they submit.

Atelier Eli Créations will use this content exclusively for the purposes necessary to manage, design and produce the order, in accordance with our Privacy Policy.

2. Design and Personalisation Proposal

Where a product requires a specific layout or design, Atelier Eli Créations may prepare a proposal based on the instructions and materials provided by the customer.

Where prior approval is required, the proposal will be sent to the customer for review before production begins.

Customers may request the amendments provided for in these terms before approving the final design.

3. Included Amendments

Before Atelier Eli Créations prepares and sends the first design proposal, customers may add to, clarify or change their personalisation instructions without using any amendment rounds.

Once the first design proposal has been sent to the customer, the review process begins and includes up to two rounds of minor amendments at no additional cost.

Minor amendments include, among others:

• Corrections or changes to text.

• Small adjustments to size or positioning.

• Colour changes.

• Adjustments to elements included in the initial proposal.

• Other minor changes that do not require substantial redesign.

Each round may include several minor adjustments communicated together by the customer.

Changes involving a new layout, replacement of main elements, a substantial departure from the original instructions or the creation of an entirely different design may require an additional quotation.

Any additional cost will be communicated to the customer in advance and must be expressly accepted before the corresponding work is carried out.

Corrections required to remedy errors attributable to Atelier Eli Créations or to meet the originally agreed specifications will not count towards the free amendment rounds or incur additional charges.

Once the final design has been approved and production has begun, further voluntary changes cannot be guaranteed, without prejudice to consumers' statutory rights.

4. Design Approval

Where applicable, the customer will receive a final proposal for review and approval.

Approval confirms the customer's acceptance of the visible elements and the characteristics expressly indicated in the proposal, including text, names, dates, images, colours and layout.

Once the design has been approved and production has begun, further voluntary changes cannot be guaranteed.

However, customers may contact Atelier Eli Créations to enquire whether any changes are still possible.

Approval of the design does not exclude Atelier Eli Créations' liability for manufacturing defects, production errors or failures to conform that are legally attributable to the shop.

5. Errors in Customer-Provided Information

Customers must carefully review the information they provide and any design proposals submitted for their approval.

Where a product is manufactured according to incorrect information provided or approved by the customer, errors arising